Download Resume PDF

Eric Keenan

Summary

Experienced Project Manager with a diverse background managing creative, strategic, and digital projects in the technology and healthcare industries. Accomplished team builder and manager driving data-oriented results and stakeholder satisfaction both in-house as well as within an agency environment.

Experience

Upwork

Lead Program Manager | April 2023 – Present

Provides strategic consultation to Upwork’s top clients, managing multiple client projects from initiation to delivery while driving successful outcomes through effective project management and talent sourcing

• Supports Strategic Enterprise Accounts totaling over $10M in annual revenue
• Scopes projects, evaluates talent data, and facilitates freelancer engagement to ensure successful outcomes
• Resolves technical issues and provides strategic consultation leveraging deep platform knowledge
• Guides high-impact projects as a Program Lead to minimize roadblocks and ensure a smooth delivery

ROI·DNA

Associate Team Director, Delivery | March 2021 – January 2023

Directed a team of project managers, supporting the management and delivery of creative and digital advertising projects for a growing digital advertising agency in the business-to-business technology market

• Oversaw a total portfolio of 50+ projects with a combined annual budget of over $10M
• Managed, mentored, and grew members of the delivery team, as well as led organization-wide training
• Introduced automation tools, reducing manual processes by over 40% and enhancing delivery team efficiency
• Leveraged global partners and agencies as needed for resourcing and timeline requirements

Senior Project Delivery Manager | November 2019 – March 2021

• Drove projects such as websites, digital advertising campaigns, and platform graphics to fruition
• Anticipated project risks and proactively collaborated to remove roadblocks and adhere to timelines
• Set expectations with internal and external stakeholders, and ensured alignment throughout the life of the project
• Continually monitored project status with weekly status updates tracking burn and timeline health

The Linus Group

Project Manager | January 2018 - October 2019

Managed project timelines, budgets, and scopes for a marketing agency serving clients in healthcare and life sciences

• Concurrently responsible for 10+ projects with over $1.2M in combined budget
• Tracked burn rate and ongoing expenses, maintaining an average of 63% profitability on all projects
• Acted as the primary point of contact for multiple clients, effectively managing expectations and building trust
• Created statements of work, estimates, scopes, schedules, and proposals for a variety of projects and revise as necessary
• Cultivated and managed vendor relationships and contractors, negotiating and drafting contracts when needed

Anatomage

Project Manager | July 2010 - December 2017

Managed teams on design, software, and marketing projects for developers of anatomy software and hardware products

• Managed the design and implementation of the content and user interface for the Anatomage Table
• Managed internal CMS tool and coordinated updates with developers to optimize processes
• Created weekly, monthly, and quarterly reports to address progress and details of multiple ongoing projects

The Orion

Advertising Design Manager | 2007 – 2010

Managed the advertising design team for CSU Chico’s Pacemaker Award-winning student-run newspaper, The Orion.

• Ensured the design quality and vital information accuracy of all advertisements in every issue
• Designed covers and layout of the advertising special sections (Housing Guide, Coupon Clipper, etc.)
• Oversaw the design and vision of house advertising campaigns promoting hiring, readership, and ad sales

Electronic Arts

Quality Assurance | 2008

Play tested PC software to find and categorize bugs to assist production.

• Utilized bug tracking software to best categorize and identify new issues
• Followed specialized testing plans as well as performed ad hoc testing when needed

Skills

Adobe Creative Cloud, Microsoft Office, Google Docs, HTML & CSS

Education

California State University, Chico | 2010

B.S. in Applied Computer Graphics
Minor in Communication Design

Personal Projects

Stretching Progress

https://ejkeenan.github.io/stretch/

Data visualization showing the progress of my stretching daily with the goal to touch my toes (spoiler alert: I did!).
Tools used - HTML, Javascript, & High Charts

Asana Batch Rename (Find & Replace)

https://github.com/ejkeenan/batch-rename

Script to batch rename (find & replace) task names in asana via user inputs.
Tools used - Python & Asana API

Day Counter Page

http://ejkeenan.com/day/

Website counting the number of days left in the year for daily motivation.
Tools used - HTML, CSS, & Javascript

2023 Job Hunt Sankey Diagram

https://ejkeenan.github.io/jobhunt/

Diagram illustrating the joys and work that went into my most recent job hunt.
Tools used - HTML, CSS, Javascript, & Fusion Charts

Publications

Eric J. Keenan (2017).Putin meets his biggest tiny fan [Photoshop]. In M. Zappavigna, Searchable Talk: Hashtags and Social Media Metadiscourse (p. 192). New York, NY: Bloomsbury, 2018.

Orhan C. Tuncay; Eric J. Keenan. “Observational Study of Movements in Lateral Extrusion.”
Semin. Orthod. 2017, 23 (1), 103-106. DOI: 10.1053/j.sodo.2016.10.007